Order from outside Japan

Placing your Order
Method of Payment
Conditions on International Shipment
International Shipping Method
International Shipping Charge
Billing Price for International Orders
Customs Clearance Procedure/Duty of Custom

 
●Placing your Order

If you can view our website and can proceed with our order system without trouble, we accept your order from overseas.

Note that some products cannot be shipped to international destinations.

Be sure to read the instructions on ordering which can be accessed during the sales period. Shipping restrictions and other conditions are described in this page.
 
●Method of Payment

Currently we only accept credit card as international payment method.
 
●Conditions on International Shipment
 
Shipment to international destination is processed around the end of the shipping period, since preparation for international shipment requires more time.

You will receive a notification e-mail from us when your order is shipped. This e-mail is sent out on the night your order is shipped.

The delivery date depends on postal service conditions of your country. We use Express Mail Service (EMS) as our carrier. Normally it should take about 3 to 4 days for delivery, possibly around 1 week or so.
If your delivery seems delayed, please contact us at store@1101.com, and we will check your shipping status. Be sure to include your name, order number, and e-mail address when contacting us.
Please be forewarned that some countries take longer for customs clearance procedure, and additional fees such as customs duty may be necessary.
For additional information, please contact the customs house of your district.
 
●International Shipping Method
 
We use Express Mail Service (EMS) as our carrier. However, certain areas cannot be reached by EMS. For further information, please read this page.
 
●International Shipping Charge
 
An extra 500 yen is charged as handling charge in addition to your EMS shipping cost.
EMS shipping cost varies according to weight of the package and area to be shipped.

For more information, please make sure to check the instructions on ordering which can be accessed during the sales period.
 
●Billing Price for International Orders
 
For international orders, consumption tax is not charged on the product price. In addition to this price, international shipping charge (handling charge + EMS shipping charge) will be charged.
Please check your account detail displayed on your order confirmation screen for detail.

Additional customs duty may be necessary for some countries.
Details on customs are described in the “Customs Clearance Procedure/Duty of Custom” section below.

Upon cancellation/change of your order, note that foreign currency transaction loss may occur depending on the credit card company you have chosen as your payment method and the timing of your cancellation/change. These fees are the responsibility of the customer.
Make sure to check the terms of service of your credit card beforehand. Please read this page for additional information.
 
●Customs Clearance Procedure/Duty of Custom
 
Additional fees such as customs duty may be necessary for some countries.
These fees are the responsibility of the customer. Customs procedures and regulations vary from country to country. For additional information, please contact the customs house of your district. Please follow any necessary rules and regulations since you will be the importer for this purchase.
 
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